The purpose of this Complaints Handling Procedure (the “Procedure”) is to inform ABFPAY.COM Ltd (“ABFPAY.COM”, “Company”) customers (the “Customer”) about the form and communication channels for filing complaints, about details to be included in complaints, and about the timeframe, form and way of responding to complaints. This Procedure also contains information about out-of-court dispute resolution and the supervisory authorities where the Customer may file a complaint regarding the Company’s activities.
ABFPAY.COM establish, implement and maintain effective and transparent internal procedures for the reasonable and prompt handling of Complaints or grievances received from Customer, and to keep a record of each complaint or grievance and the measures taken for the complaint’s resolution. Following the requirements of the Law, Company takes all reasonable steps to ensure that the requirements prescribed in this Procedure are complied with.
Customer means any individual or entity who uses, has used or has expressed a wish to use the services provided by the Company.
Customer’s grievance or complaint (“Complaint”) means customer’s specific dissatisfaction with a product, a service or customer service provided by the Company which the Customer has communicated in writing or orally to any employee of the ABFPAY.COM. This is the feedback from the Customer on the services provided.
In case of further questions regarding this Procedure and submitting a Complaint, please contact ABFPAY.COM customer support service (on 777 Hornby Street, Suite 600, Vancouver, British Columbia, V6Z 1S4, Canada or by e-mail complaints@abfpay.com).
Should you wish to speak to ABFPAY.COM Ltd about your Complaint you can contact the Company in the following ways:
ABFPAY.COM Ltd is focused on effective cooperation with Customers.